Software Cancellation or Return Policy
1. Purpose
This refund policy outlines the terms and conditions under which refunds are issued for software products purchased from IQRA SOFTWARE SOLUTIONS. It aims to provide clarity and fairness to customers while protecting the interests of the company.
2. Scope
This policy applies to all software products sold or licensed by IQRA SOFTWARE SOLUTIONS through its official website, authorized resellers, or other sales channels.
3. Eligibility for Refunds
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Digital Products :
Refunds may be requested within 3 days of the purchase date if the software has not been substantially used or activated.
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Physical Products :
Refunds for physical software media (e.g., CDs, DVDs) are accepted if returned unopened and in their original packaging within 3 days of purchase.
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Subscription Services :
Refunds for subscription-based services are eligible if requested within 1 days of the initial purchase or renewal date, provided the service has not been fully utilized.
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Third-Party Sales :
Refunds for software purchased through third-party vendors or resellers must adhere to their respective refund policies. Customers should contact the vendor directly for refund inquiries.
4. Non-Refundable Items
The following items are generally non-refundable:
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Work in Progress :
Payments for work already completed or in progress at the time of the refund request are non-refundable.
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Third-Party Costs :
Costs incurred by IQRA SOFTWARE SOLUTIONS for third-party services or licenses purchased on behalf of the client are non-refundable.
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Downloadable Software :
Once downloaded or accessed by the customer, digital software products are non-refundable unless they do not perform as advertised
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Customized Software :
Products that have been customized or personalized according to customer specifications are non-refundable.
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Services Already Rendered :
Fees paid for services already rendered, such as installation or customization services, are non-refundable.
5. Refund Process
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Request Submission :
Customers must submit a refund request through IQRA SOFTWARE SOLUTIONS customer support or designated contact method, providing proof of purchase and a reason for the refund request.
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Evaluation :
Each refund request will be evaluated based on eligibility criteria and adherence to this policy.
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Approval :
Approved refunds will be processed within 7 business days to the original method of payment or as store credit, depending on customer preference.
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Communication :
Customers will receive email/message confirmation regarding the approval or denial of their refund request.
6. Exceptions
Exceptions to this policy may be considered in the following cases:
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Technical Issues :
If the software fails to perform as advertised due to technical reasons that cannot be resolved by updates or patches.
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Misrepresentation :
If the software product was significantly misrepresented in its features or capabilities.
7. Customer Responsibilities
Customers are responsible for:
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Providing accurate information and proof of purchase when submitting a refund request.
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Abiding by the terms and conditions of this policy and any applicable agreements.
8. Policy Changes
IQRA SOFTWARE SOLUTIONS reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website or other relevant channels.
9. Contact Information
For questions or concerns regarding this refund policy, please contact IQRA SOFTWARE SOLUTIONS customer support at 99a.in contact details.
10. Legal Compliance
This refund policy complies with applicable consumer protection laws and regulations.
11. Approval
This refund policy has been approved by IQRA SOFTWARE SOLUTIONS and is effective as of 31-07-2024.
99a Online Shop reserves the right to accept the cancellation of any order. 99a Online Shop also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Last Updated: June 2024